Flexible software, expert guidance

Fluenta One: Software with Service

Forget about rigid, off-the-shelf softwares and months of custom development. Discover a flexible platform with a team of experts who ensure your successful digital transformation.

People checking Fluenta One dynamic process modelling
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Evolution of procurement softwares

The new Software with Service paradigm

Get to know how this new software paradigm can provide you with the newest AI technology!

Off-The-Shelf Softwares

❌ Rigid, predefined processes
❌ You have to adapt to the software
❌ Complex requirements lead to dead ends
❌ Left behind after implementation
❌ No/limited room for improvement

Custom Development

❌ Long projects lasting 12-18 months
❌ Unpredictable cost spirals
❌ Dependence on developers
❌ Every modification means a new project with new costs
❌ Costly, project-based improvement

Citizen Development

❌ Local, isolated solutions
❌ Lack of visibility in the organization
❌ Lack of expertise for complex, cross-departmental processes
❌ Working without knowledge of best practices and industry standards

Software with Service

Combines:
✅ The speed of boxed software
✅ The flexibility of custom development
✅ The security of ongoing partnership
✅ The power of AI-driven automation
✅ Easy and seamless improvement

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THE ROLE OF EXPERTISE

Why is expert support essential?

Expert guidance ensures your digital transformation succeeds, not just launches.

Visually mapping a process may seem straightforward, but that's just the tip of the iceberg – building a system that truly works demands real expertise.
Process mapping alone is challenging: which steps belong, where are the critical decision points, how do we account for exceptions?

The real complexities emerge afterward:

➡️ Permission architecture: Who sees what, who approves, who edits? This isn't merely technical – it's deeply organizational.
➡️ Form and data design: Which fields matter, how do we validate inputs, what must be mandatory?
➡️ Data flows and integrations: Where does information originate, where does it travel, how does it connect to your existing systems?
➡️ API configurations: ERP, CRM, email platforms – everything must integrate seamlessly into your workflows.
➡️ Strategic use of AI agents: When should you use rule-based automation versus AI? Which technology fits which task most effectively?

This is precisely why the software with service model succeeds. Our experts don't merely configure the platform – they collaborate as partners, refine your processes, and craft solutions that serve your objectives, not technology's constraints. You gain the agility of custom development, the velocity of off-the-shelf software, and the confidence of expert guidance – unified in one approach.

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Practical guide

How do we transform your unique processes into a working solution?

Every company has unique processes that define its efficiency and competitiveness. That's why it's not enough to simply apply a generic software to your operations – business process optimization is paramount, and the software must be adapted to it.

1. Discovery and Goal Alignment

The first step in business process optimization is gaining a thorough understanding of the organization. For this, we need the organizational structure – i.e., the organizational chart – and the relevant policies. For example, when optimizing a procurement process, we need the internal procurement policy.
In joint workshops – either in person or online – we map out the key elements of the process to be optimized, identify pain points, and clarify what you want to achieve. We also define must-have and nice-to-have requirements.

2. Process Optimization with Industry Expertise

Our experts process the information and return with an optimized process design. This includes a visual process diagram built on proven industry best practices. Using our library of over 800 ready-made micro-process templates, we quickly assemble a solution tailored to your needs.
Based on the visual diagram, individual steps can be easily refined (who does what, in what order), along with approval points, responsibilities, lead times, and decision branches. This shared visibility forms the foundation for further discussions and modifications.

3. Exception Handling Built In

The optimized process doesn't just handle the ideal scenario. Exceptional situations – which traditional software often ignores or can only handle through expensive customizations – are built into the system from the design phase. This enables the entire process to be managed within the system, not just isolated sub-components.

Stages of a Successful Implementation

We've refined our implementation approach to minimize risk while maximizing value delivery. Our flexible, low-code/no-code platform enables rapid customization within weeks, not months. Combined with deep industry expertise from professionals who understand both the technology and your sector's unique challenges, we identify root problems and implement proven best practices. Rather than risky "big bang" transformations, we follow an incremental development path – starting with a well-defined POC that delivers quick, measurable wins, then building systematically toward complete digital transformation.

Fluenta One first consultation stage, software with service modell, strategic alignment and MVP definition

I. Strategic Alignment & POC Definition
(Week 1-2)

During joint workshops, our experts work with your team to identify the most important processes and pain points. We don't just listen, we actively help refine your goals. As a result, we define a focused pilot project (POC) that will deliver the greatest business value in the shortest time.

Result: crystal-clear goals and a shared vision of success.

II. AI-driven configuration
(Week 3-5)

Our AI-based tools and experts can create a working architecture in days that would traditionally take weeks or months. You see a live prototype right from the start of the process, not just plans, so we can immediately incorporate your feedback into the system.

People checking AI configuration of Fuenta One processes
Fluenta One pilot project start

III. Pilot Project
(Week 6-8)

We test the completed POC with a selected group of users, using real data and transactions. Our experts closely support users while we measure predefined success indicators, so you can see the value of the solution for yourself with your own numbers.

The decision to expand is based on measurable results, not promises.

IV. Scaling and continuous development
(Week 8+)

Following a successful pilot, our partnership will move to a new level. We will extend the proven model to other areas of the organization, multiplying the return on investment. We are constantly looking for new automation opportunities, ensuring that the system evolves with your company and provides a long-term competitive advantage.

As a long-term partner, we support digital evolution.

Fluenta One scaling and development of processes after the pilot project

Software Development Approaches Comparison

Aspect Boxed Software Custom Development Software with Service
Implementation Time 2-4 months 12-18 months 6-8 weeks / complex process
Customization Limited Complete Continuous and flexible
Cost Low initial cost, unforeseen costs when scaling High, unpredictable Usage-based, predictable
Development According to vendor's development schedule Expensive development changes Continuous low-code/no-code configuration
Complexity Management You adapt yourself Expensive experts We manage together with you
Boxed Software
Implementation Time
2-4 months
Customization
Limited
Cost
Low initial cost, unforeseen costs when scaling
Development
According to vendor's development schedule
Complexity Management
You adapt yourself
Custom Development
Implementation Time
12-18 months
Customization
Complete
Cost
High, unpredictable
Development
Expensive development changes
Complexity Management
Expensive experts
Software with Service
Implementation Time
6-8 weeks / complex process
Customization
Continuous and flexible
Cost
Usage-based, predictable
Development
Continuous low-code/no-code configuration
Complexity Management
We manage together with you
deal tracking
AI agents as a service

Core Concepts of an AI Native Platform

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What is an AI native environment?

AI native environments are specifically built for artificial intelligence. They work in the background, integrate into workflows, and automatically perform routine tasks. You only see the results, while you can focus on decisions and exception handling.

deal tracking

What is a flexible AI integration?

We work with a platform-independent approach to integrate your AI solutions seamlessly.
- Already using AI? We'll integrate it into your existing workflows.
- New to AI? We'll help you build AI agents from scratch.

pipeline management

How do we help with AI Agents?

We identify automatable areas and develop tested AI agents tailored to your needs. We continuously optimize performance and transfer knowledge to your team, ensuring independent management and scalability.

The sooner you start, the sooner you experience the benefits.

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Testimonials

Don't take our word for it, take theirs

mavir
MAVIR

The implementation of the Fluenta at our company was smooth and quick, and we have received all necessary support from the Fluenta Europe Ltd. Customer Success team.

Anna Fritz-Körmendi
Procurement Manager
otp
OTP Bank Nyrt

Prior to the introduction of Fluenta in 2015, we generally used different, ad hoc solutions that we wanted to improve in the long term. Using the Fluenta Auction and Sourcing modules to manage our processes in a secure, simple, traceable and auditable way has made our work much easier.

Dr. Balázs Lukovics
Debt collection advisor
jhon carter avatar image
E.ON Supply chain

We've been using Fluenta for years and we're very satisfied with them. We like the fact that the system is simple and quick to use and easy to learn for new colleagues.

Péter Szabó
Global Category Manager
kathie corl avatar image
ELTE

With Fluenta, the lead times for our previously lengthy order processes have been reduced from 30-45 days to an average of 7-10 days, with some orders being fulfilled in as little as a day.

Tamás Nováki
Director General of Technical Services
mavir
MAVIR

The implementation of the Fluenta at our company was smooth and quick, and we have received all necessary support from the Fluenta Europe Ltd. Customer Success team.

Anna Fritz-Körmendi
Procurement Manager
otp
OTP Bank Nyrt

Prior to the introduction of Fluenta in 2015, we generally used different, ad hoc solutions that we wanted to improve in the long term. Using the Fluenta Auction and Sourcing modules to manage our processes in a secure, simple, traceable and auditable way has made our work much easier.

Dr. Balázs Lukovics
Debt collection advisor
jhon carter avatar image
E.ON Supply chain

We've been using Fluenta for years and we're very satisfied with them. We like the fact that the system is simple and quick to use and easy to learn for new colleagues.

Péter Szabó
Global Category Manager
kathie corl avatar image
ELTE

With Fluenta, the lead times for our previously lengthy order processes have been reduced from 30-45 days to an average of 7-10 days, with some orders being fulfilled in as little as a day.

Tamás Nováki
Director General of Technical Services
mavir
MAVIR

The implementation of the Fluenta at our company was smooth and quick, and we have received all necessary support from the Fluenta Europe Ltd. Customer Success team.

Anna Fritz-Körmendi
Procurement Manager
otp
OTP Bank Nyrt

Prior to the introduction of Fluenta in 2015, we generally used different, ad hoc solutions that we wanted to improve in the long term. Using the Fluenta Auction and Sourcing modules to manage our processes in a secure, simple, traceable and auditable way has made our work much easier.

Dr. Balázs Lukovics
Debt collection advisor
jhon carter avatar image
E.ON Supply chain

We've been using Fluenta for years and we're very satisfied with them. We like the fact that the system is simple and quick to use and easy to learn for new colleagues.

Péter Szabó
Global Category Manager
kathie corl avatar image
ELTE

With Fluenta, the lead times for our previously lengthy order processes have been reduced from 30-45 days to an average of 7-10 days, with some orders being fulfilled in as little as a day.

Tamás Nováki
Director General of Technical Services
mvm
MVM Services Zrt

What I like very much about working with Fluenta Europe is that they seem to care about improving the system, even based on customer feedback. It is very rare that software providers are willing to change the product when they get a request from the users. Fluenta is one of the rare few; you can see how much work and attention has been put into it over the years. Both from their own ideas and from users' suggestions.

Balázs Sörös
Head of Procurement
MVM Services Zrt.
bkk
BKK

With Fluenta, we manage around 2000 business processes a year. These include procurement and public procurement procedures, initiating withdrawals from framework contracts, initiating contract amendments and exercising contract options. Our experience has been very positive. As a result, we have become more efficient and our processes have become significantly shorter and more transparent.

Ferenc Horváth
Procurement Strategy Lead
andy smith avatar image
BIS Hungary Kft

We have been using Fluenta successfully for years, and I was personally in charge of its implementation on behalf of our company. By the end of the implementation, the system was fully tailored to our company's needs, everything was designed according to our requests and schedule. Customer-friendly, knowledgeable, expert team.

Péter Kurali
Director of Purchasing
mike warren avatar image
BME

Our institution has been using Fluenta since 2017 to manage our ever-increasing purchasing needs. The most useful features for us are demand management, and the traceability and retrievability of the procurement process. Over the past few years, we have received continuous support from Fluenta Europe staff to recreate our processes in the system.

Mónika Kispál
Procurement Lead
mvm
MVM Services Zrt

What I like very much about working with Fluenta Europe is that they seem to care about improving the system, even based on customer feedback. It is very rare that software providers are willing to change the product when they get a request from the users. Fluenta is one of the rare few; you can see how much work and attention has been put into it over the years. Both from their own ideas and from users' suggestions.

Balázs Sörös
Head of Procurement
MVM Services Zrt.
bkk
BKK

With Fluenta, we manage around 2000 business processes a year. These include procurement and public procurement procedures, initiating withdrawals from framework contracts, initiating contract amendments and exercising contract options. Our experience has been very positive. As a result, we have become more efficient and our processes have become significantly shorter and more transparent.

Ferenc Horváth
Procurement Strategy Lead
andy smith avatar image
BIS Hungary Kft

We have been using Fluenta successfully for years, and I was personally in charge of its implementation on behalf of our company. By the end of the implementation, the system was fully tailored to our company's needs, everything was designed according to our requests and schedule. Customer-friendly, knowledgeable, expert team.

Péter Kurali
Director of Purchasing
mike warren avatar image
BME

Our institution has been using Fluenta since 2017 to manage our ever-increasing purchasing needs. The most useful features for us are demand management, and the traceability and retrievability of the procurement process. Over the past few years, we have received continuous support from Fluenta Europe staff to recreate our processes in the system.

Mónika Kispál
Procurement Lead
mvm
MVM Services Zrt

What I like very much about working with Fluenta Europe is that they seem to care about improving the system, even based on customer feedback. It is very rare that software providers are willing to change the product when they get a request from the users. Fluenta is one of the rare few; you can see how much work and attention has been put into it over the years. Both from their own ideas and from users' suggestions.

Balázs Sörös
Head of Procurement
MVM Services Zrt.
bkk
BKK

With Fluenta, we manage around 2000 business processes a year. These include procurement and public procurement procedures, initiating withdrawals from framework contracts, initiating contract amendments and exercising contract options. Our experience has been very positive. As a result, we have become more efficient and our processes have become significantly shorter and more transparent.

Ferenc Horváth
Procurement Strategy Lead
andy smith avatar image
BIS Hungary Kft

We have been using Fluenta successfully for years, and I was personally in charge of its implementation on behalf of our company. By the end of the implementation, the system was fully tailored to our company's needs, everything was designed according to our requests and schedule. Customer-friendly, knowledgeable, expert team.

Péter Kurali
Director of Purchasing
mike warren avatar image
BME

Our institution has been using Fluenta since 2017 to manage our ever-increasing purchasing needs. The most useful features for us are demand management, and the traceability and retrievability of the procurement process. Over the past few years, we have received continuous support from Fluenta Europe staff to recreate our processes in the system.

Mónika Kispál
Procurement Lead
mavir
MAVIR

The implementation of the Fluenta Compliance module at our company was smooth and quick, and we have received all necessary support from the Fluenta Europe Ltd. Customer Success team.

Fritz-Körmendi Anna
Procurement manager
otp
OTP Bank Nyrt

Using the Fluenta Auction and Sourcing modules to manage our processes in a secure, simple, traceable and auditable way has made our work much easier.

Dr. Lukovics Balázs
Debt collection advisor
jhon carter avatar image
E.ON Supply chain

We've been using Fluenta's Auction and Sourcing modules for years and we're very satisfied with them. We like the fact that the system is simple and quick to use and easy to learn for new colleagues.

Szabó Péter
Global Category Manager
kathie corl avatar image
ELTE

With Fluenta, the lead times for our previously lengthy order processes have been reduced from 30-45 days to an average of 7-10 days, with some orders being fulfilled in as little as a day.

Tamás Nováki
Director General of Technical Services
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Pricing

Prices

We offer usage-based pricing or a fixed price for unlimited use.
Select the pricing model that best suits your complexity needs—pay only for what you use or enjoy unrestricted access for a single, predictable fee.

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